Avaliable 9AM – 6PM Monday through Saturday (Non-Holiday)
Materials not included
Emergency, Holiday and After-hours rates are available on a case-by-case basis!
Please note, travel time will be billed at the same rates above unless the technician performs a minimum of 5 hours of work. If a technician works less than 5 hours, fair travel time will be billed up to a total of 5 hours per technician per day. However, PCCC strives to be as fair as possible in this portion of the bill and we do not bill for unusually long travel due to accidents, unexpected weather, distances farther than our office to yours, etc. and we will schedule non-critical jobs so that travel time is minimized. If a technician works more than 5 hours, all travel time will be waived.
Our company’s idea of a support contract is very simple. During the course of a month, on a schedule that is mutually decided, a lead technician will be working to handle as many of your computer and office needs as possible, in the number of hours requested, during a set number of days. Most of the time, the technician will be onsite but in cases where work can be performed at our office faster, they’ll be offsite. For example, work such as Internet software installs, hardware upgrades, documentation, and research is generally much faster to complete at our office due to the computer resources that we have available.
We think that it’s important to point out that this goes against industry standards in that it is billed as a retainer. This contract will provide your office with a qualified and experienced technician that is completely at your disposal during the scheduled time periods. We don’t charge you money as “insurance” against downtime and crises. Instead, we are working for you every minute to avoid a crisis and create a user-friendly and maintainable office network at the same time.
In conclusion, based on your number of workstations, we can recommend a monthly support contract and schedule that will meet your needs. Billing is done in advance for each month. Yearly contracts are also billed in advance but will reflect a 10% discount.
Lead Technician or Programming Level
Available 9AM to 5PM Monday through Friday (Non-Holiday)
Materials not included
Emergency, Holiday and After-hours rates are available on a case-by-case basis!
Avaliable 9AM – 6PM Monday through Saturday (Non-Holiday)
Materials not included
Emergency, Holiday and After-hours rates are available on a case-by-case basis!
Maintaining good Karma by offering reduced, at-cost, bill rates to non-profit organizations helps them help the community as a whole. We support/host many churches, religious, open-source, not-for-profit and non-profit organizations all on a not-for-profit basis. If you fall into any of these categories, financial aid is available by request.
Please note, travel time will be billed at the same rates above unless the technician performs a minimum of 5 hours of work. If a technician works less than 5 hours, fair travel time will be billed up to a total of 5 hours per technician per day. However, PCCC strives to be as fair as possible in this portion of the bill and we do not bill for unusually long travel due to accidents, unexpected weather, distances farther than our office to yours, etc. and we will schedule non-critical jobs so that travel time is minimized. If a technician works more than 5 hours, all travel time will be waived.
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